Clients are deemed
to have read, understood and accepted the following conditions:
DEPOSIT AND
PAYMENT
Ø
A deposit of 50% per person is required upon booking. This deposit
forms part of your final payment. However, a payment of deposit does not
constitute confirmation of the tour. Full payment is required 7 days before the
tour or at time of booking if the booking is made within 30 days of tour
departure date. Failure to comply with this may result in an automatic
cancellation of your reservation and forfeiture of your deposit.
METHODS OF
PAYMENT
Ø
Methods of payment accepted are online transfer, telegraphic transfer, cash
deposit, and cheque.
Ø
Please cross all cheques ‘A/C Payee Only’ and make it payable to KHIDMAT
JEMARI
Ø Online Bank Transfer to PUBLIC
BANK ACCOUNT NUMBER 3167915711 – KHIDMAT JEMARI
Ø
Currencies accepted are Ringgit Malaysia and US Dollar, the
exchange rate being determined at the sole discretion of Tour Operators and
updated periodically. Exchange rates so set are final and non-negotiable.
Ø
All charges for telegraphic transfer or other method are to be borne by
the client.
Ø
Whatever the method of payment, funds must have cleared in our account
by the payment deadline.
CANCELLATION
FEE, POSTPONEMENT AND NO SHOW POLICY
Ø
In the event of any cancellation, the following fees will be applicable:
v
14 - 20 days prior to arrival 50% of total cost
v
Less than 7 days prior to arrival 100%
Ø
Currency exchange fluctuations, bank charges, etc. will be deducted
from any refund made. No exceptions to the cancellation policy shall be granted.
Ø
In the event of No Show or failure to turn up, no refunds will be given.
Ø
Postponement will be allowed 14 days prior to all tours confirmed.
TOUR
CANCELLATION
Ø
Tour Operators reserve the right to cancel any tour prior to departure
for any reason whatsoever, including but not limited to an insufficient number
of participants. The Tour Operators may, if it so chooses, recommend
alternative tours to you, preferably to the same destination.
REFUND OF
UNUSED SERVICES
Ø
No refunds, either in part or in full, will be made for unused ground
transportation, meals or sightseeing tours not taken.
TOUR PRICES
Ø
Prices are subject to revision without notice in the event of
unforeseen circumstances such as currency fluctuations etc. The tour price
excludes unspecified meals or tours, beverages, service charges, tips, and all
other items of a personal nature.
Ø
Tour prices are based on current service prices and quotation and are
subject to change with or without prior notice.
ITINERARY
CHANGES
Ø
The local weather conditions may affect the tour itinerary. Should this
occur, The Tour Operators will endeavour to substitute a suitable arrangement
of similar value. Where possible, any changes will be announced before the
arrival. If we find it necessary to change a portion of your itinerary after
your holiday has commenced, we will strive to maintain the overall standard of
the tour arrangement. However, The Tour Operators reserves the right to make
minor changes at any time without compensation. No compensation will be made as
a result of force majeure (unforeseen circumstances beyond human control, e.g. war,
civil strike, earthquake, floods).
RIGHT TO REJECT
Ø
The Tour Operators reserves the right to cancel or withdraw any
itinerary or booking made for a client. The Tour Operators also has the right
to decline acceptance or to retain any person as member of the tour if it
appears that such person(s) is likely to endanger the health or safety, or
impair the comfort and enjoyment of others on the tour.
Ø
The Tour Operators further reserves the right to cancel any reservation
if, for any reason whatsoever, any carrier, hotel or contractor refuses to
allow the person concerned to participate in the tour.
TRANSPORTATION
Ø
Unless otherwise specified, transfers are on a charter basis. For ‘seat-in-boat’
transfers or tours, passengers join regular scheduled boat departures, which do
not operate on an exclusive charter basis. This might involve prolonged waiting.
TRAVEL
DOCUMENTS
Ø
It is the client’s responsibility to ensure that his/her international
passport has validity of at least 6 months from the date of departure. Relevant
visas and vaccinations may be required.
Ø
The Tour Operator cannot be held responsible for any expenses, reimbursement
or refund of any tour prices, if client entry to any country is refused for
whatever reason, including lack of necessary visas.
TRAVEL
INSURANCE
Ø
We strongly recommend that you purchase a personal travel insurance
policy prior to the commencement of your holiday and tour. The Tour Operators
shall not be responsible for any loss or damage as a result of trip
cancellation, personal baggage, personal accident, injury or illness.
MEALS
Ø
Meals will be provided as specified in the tour itinerary.
RESPONSIBILITY
Ø
The Tour Operators and its associates act only as agents for the
transportation companies, hotels & other principals for the tour programmes.
They accept no responsibility for injury, damage, accident, loss, delay, theft,
quarantine, customs regulation, strike, changes in itinerary, deportation or
refusal of entry by immigration authorities resulting from improper travel
documents, possession of unlawful items or irregularities that may be caused to
person or property. Any losses and expenses are the responsibility of the client.
All proper travel documentation is the sole responsibility of the client.
Ø
As The Tour Operators is only an acting agent for the holiday
components, it will not be held responsible for any changes, acts of discretion
or inconvenience caused by our suppliers and appointed agents. In no case shall
The Tour Operators or its associates or agents be liable for any causes outside
of their reasonable control or from any act or omission of the client.
Ø
Every person participating in any tour tour/holiday organised by The Tour
Operator shall be regarded as carrying his /her own risk with respect to loss
or injury to person or property. The client accepts full responsibility for
losses and expenses due to delay, sickness, weather, strikes, war, quarantine
and acts of God.
Ø
The Tour Operators reserves the right to alter any route, itinerary and/or
accommodation without prior notice to the clients if it shall in its sole and
absolute discretion think this fits, or in case of force majeure.
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